Summary
Results-driven Cloud Engineer specializing in AWS architecture, automation, and scalable infrastructure. Skilled in EC2, Linux, EBS, FSx ONTAP, CloudEndure MGN, Cloudendure DRS, and DevOps tooling with a strong focus on reliability, performance tuning, and cost optimization.
Experience
Cloud Support Engineer(Ec2-Linux profile) – Amazon Web Services
- Worked directly with clients to develop, migrate, and debug issues with services such as (EC2, FSx, MemoryDB, MGN, DRS, EBS, Elasticache, Workspaces) and network configurations.
- Authored technical runbooks and CLI toolkits improving team efficiency.
- Worked closely with application users to diagnose and resolve issues with cloud-hosted applications or systems
- Worked on critical, highly complex customer problems that may span multiple AWS services.
- Lead customer communications during critical events.
- Diagnosed and resolved complex Disaster Recovery and Application Migration critical escalation issues on the AWS Platform
Cloud Support Associate (Ec2-Linux profile) – Amazon Web Services
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Diagnosed and executed resolution for network and server issues.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Maintained status reports for client projects.
- Completed research, compiled data, and produced timely reports.
- Reviewed existing systems and made recommendations for improvements.
Cloud Engineer intern – Amazon Web Services
- Familiarized with various AWS services such as DynamoDb, Ec2, EBS, Kubernetes, SSM, etc
- Used company specific workflows to learn how to troubleshoot various AWS services
- Collaborated with AWS engineers and fellow peers in a virtual classroom to learn about AWS services and practice troubleshooting techniques.
- Learned new skills through customer case simulations.
Whole Foods Market Fullfillment associate – Amazon Prime
- Unloaded incoming trucks and properly staged inventory for processing.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Inventory Specialist – RGIS
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Worked with inventory team members to achieve optimal productivity and inventory control.
- Coordinated, collected and maintained vendor and organizational records.
Customer Service Representative – U-Haul
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
B.S. Computer Science – Old Dominion University
A.S. Computer Science – Tidewater Community College
Skills
AWS (EC2, VPC, FSx, ElastiCache, CloudFront) • Linux • Bash/Python • Nginx • Networking • Disaster Recovery • Automation • Security Hardening • Application Migration to the AWS platform